FAQ
Shipping
- Shipping is free on all USA orders over $149. Orders less than $149 are a $7.99 flat rate.
- All international orders are $24.99 flat rate and FREE for orders over $200.
- We ship directly from our warehouse in Washougal, WA
- Due to high volume of orders and hand picked quality process, all of our orders require 7-10 business days to process.
- Once your order ships, you will receive an email with a tracking number.
- Orders arrive within 10-12 days after the order has been processed and shipped.
Shipping Cost
- USA Orders – Orders under $149 is $7.99 flat rate shipping fee. Orders over $149 are free
Where do we ship our products from?
- All of our beebeebaby products are shipped directly from our warehouse in Washougal, WA
How can I track my order?
- After your order is placed, it takes 7-10 business day to get your items processed, packaged, and prepared for shipping. You will receive an email with the tracking number is soon as it ships out.
Price Adjustments
- We do not do price adjustments on any previous orders.
What is the Return Policy?
RETURNS- We fully stand behind the quality of our products and we want you to be 100% satisfied with your order.
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All returned items must be back to our warehouse within 14 business days of the customer receiving the order. Anything received to our warehouse after 14 business days will be denied. If the return is denied, you will need to email to pay for it to be shipped back to you. All Returnable items may be returned for STORE CREDIT ONLY. We do not issue refunds. We do not cover any shipping cost, customers are responsible for shipping costs.
Please ensure that the returned item is shipped back in its original form, tags attached and unworn. All items are inspected after arrival to determine if eligible for store credit .
Customer is responsible for return shipping costs.
Customer must provide tracking information. We are NOT responsible for lost or stolen packages. If your return is LOST and we did not receive tracking information, we will not be able to process your return and you will NOT receive store credit.
We have a 14 day return policy which means we must receive the package back in our facility within 14 days .
All returns that are received after 14 days will NOT be eligible for store credit. Items received after 14 days will be shipped back to the customer.
All returns must be shipped back to the following address:
4792 DR. Eldridge Dr
Washougal, WA 98671
Can I still make changes to my order after I have placed it?
- Once your order has been placed, it cannot be cancelled or changed. Once you receive the items you can return it for an exchange per our return policy.
How secure is my personal information?
- Beebeebaby proudly stands behind its products and company. Customer protection is our number one priority. Your payment information is always protected by 256-bit SSL encryption. It is the most common method for processing payments on the internet. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Missing Packages
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If for any reason you do not receive your item, please use your tracking number to lookup the status. If USPS has confirmed delivery through their tracking system, please contact them directly. We are not responsible for lost or stolen packages that were confirmed delivered by USPS. We suggest that you file a missing package report with USPS if this is the case. We are not responsible for address error made by customers when placing the order. If an order has been processed, we cannot change the address.